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Complaints Policy

Blumont Annuity Company
Complaints Resolution Procedure (15 January 2026)

From time to time concerns or complaints arise and, when they do, Blumont Annuity Company takes them seriously. Timely, accurate and courteous complaint resolution is important and this Complaints Policy Resolution Procedure describes how we will handle complaints.

If you have a complaint about a product or service from Blumont Annuity Company, you can address the issue by following the steps below.

Initial Steps

Group Annuity Policy Members

  • Often, a simple correction or explanation from the Company can quickly and easily resolve the problem. Call or write to your usual contact (if you are a policy member, the Member Services Centre and if you are a pension plan sponsor your usual contact at Blumont Annuity). Where we receive your complaint in writing, we will acknowledge receipt within one day. Where you contact us by telephone, we may ask you to confirm your complaint in writing if we are not able to resolve it on the initial call. In all cases we will seek to resolve the issue within 5 days.

    Our Contact Information
    Email info@blumontannuitymembers.ca
    Phone 1.877.392.2423 (if calling in Canada or across North America) (toll free)
    +1.289.374.3077 (if dialing internationally)
    Fax 905.272.6300
    Regular Mail Blumont Annuity Company
    201 City Centre Drive, Suite 1000
    Mississauga, ON  L5B 4E4
    Attention: Member Services Centre
    Our Member Services Representatives are available Monday to Friday from 8:00am to 8:00pm Eastern Time, except federal and Ontario holidays.

Association Annuity Policy Members

Advantages Retirement Plan™/OMA Members

In the event of a problem or concern, contact a member of the OMA Insurance team at info@omainsurance.com or 1.800.268.7215 (option 3). They are your first line in resolving problems related to the annuities under the Advantages Retirement Plan™.

Senior Management Review

If we are not able to resolve your complaint, it will be referred to our Complaints Liaison Officer for further review. Where this is the case, you will be informed in writing that your complaint has been escalated for further investigation. Equally, if you are not satisfied with the results of your initial contact, you can request further review by contacting the Complaints Liaison Officer.

Sura Al Hatoum
333 Bay Street, Suite 710
Toronto, ON  M5H 2R2
Phone: 416.668.9059
Email: sura.alhatoum@blumontannuity.com

At this stage you may be asked to:

  • Confirm your complaint in writing or provide additional information in writing; and/or
  • Provide supporting documentation.

Through the course of our investigation, we will provide you with periodic updates on our progress. You can also contact the Complaints Liaison Officer at any time for information on the status of your complaint. We will undertake to reach a final decision within 30 days of the date you initially contacted us.

Once our investigation has been completed, we will provide you with a written explanation of our final position and information on other resources available to you if you wish to have your concern reviewed by an independent third party.

External Recourse

If, after following our complaint resolution procedure, you remain dissatisfied and wish to pursue your complaint further, you may contact the OmbudService for Life and Health Insurance (“OLHI”). The OLHI is a national industry-based dispute resolution system for consumers of financial services. They deal with concerns about life insurance products and services that have not been resolved through the company’s internal complaints resolution procedure. It is important that you first attempt to resolve your complaint through the Initial Contact and Senior Management Review channels above, as the OLHI will ask to see the written explanation of our final position in order to further investigate your complaint.

OmbudService for Life & Health Insurance (OLHI)
2 Bloor Street West, Suite 700
Toronto, ON  M4W 3E2
Toll-Free in Canada: 1.888.295.8112
Toll-Free in Quebec: 1.866.582.2088
Bell Relay Service (hearing impaired): 1.800.855.0511
Website: https://olhi.ca/

If you reside in the Province of Québec, as an alternative to OLHI, you can contact the Autorité des marchés financiers (“AMF”) to have your file transferred to them. The AMF regulates life insurance companies in Quebec and provides assistance to consumers of financial products and services.

Note that the filing of a complaint with the AMF does not interrupt the prescriptive period for civil remedies against the Company.

Autorité des marches financiers
800, square Victoria, 4e étage
C.P. 246, Place Victoria
Montréal (Québec)  H4Z 1G3
Montréal Telephone: 514.395.0337

Place de la Cité, tour Cominar
2460, boul Laurier, bureau 400
Québec (Québec) G1V 5C1
Québec City Telephone: 418.525.0337
Toll-Free Telephone: 1.877.525.0337
Website: www.lautorite.qc.ca/en/index.html

Other Information

Financial Consumer Agency of Canada (FCAC)

The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes federally regulated insurance companies, for compliance with federal consumer protection laws, including the requirement to have a complaint-handling process in place. FCAC does not resolve individual complaints.

If you have a problem with a financial product or service, you may file a complaint with Blumont Insurance Company. If you are not satisfied with how your complaint has been handled, you can escalate the complaint to the following third-party complaints body: OmbudService for Life & Health Insurance (OLHI) or Autorité des marchés financiers (“AMF”), if you reside in the province of Québec. Please refer to the contact details of these bodies as stated in the previous section.

If you want to know your rights or need information about Blumont Annuity Company’s complaint-handling process, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.

Website: http://www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:

  • For service in English: 1.866.461.FCAC (3222)
  • For service in French: 1.866.461.ACFC (2232)
  • For calls from outside Canada: 613.960.4666
  • Teletypewriter (TTY): 1.866.914.6097 / 613.947.7771
  • Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. Visit https://srvcanadavrs.ca/en/ to learn more.

Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa, ON  K1R 7Y2

Your Privacy
Blumont Annuity may collect or access your personal information in order to resolve your complaint. You can consult our Privacy Policy for information on how we handle your personal information. Visit our website at www.blumontannuity.ca/en/policies/privacy-policy.html.